Privacy Policy
Last updated: 2026
Royal Veterinary Center ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal information and pet health records. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our clinic.
1. Information We Collect
We collect information you provide directly to us, including: personal identification (name, address, phone number, email), pet health and medical history, appointment and visit records, payment and billing information, and emergency contact details. We also collect technical data such as IP address, browser type, and pages visited via cookies and analytics tools.
2. How We Use Your Information
We use your information to: provide veterinary medical care and treatment, manage appointments and send reminders, process payments and insurance claims, respond to emergencies, comply with legal and regulatory obligations, improve our services and website experience, and send health tips and clinic updates (with your consent).
3. Data Sharing and Disclosure
We do not sell your personal information. We may share data with: licensed veterinary specialists and referral hospitals (with your consent), government authorities when required by law, and trusted service providers who assist our operations (under strict confidentiality agreements). All third-party partners are bound by data protection obligations.
4. Cookies and Tracking
Our website uses cookies to enhance user experience, analyze traffic, and remember preferences. You can disable cookies through your browser settings, though some features may not function properly. We use Google Analytics for anonymized usage statistics.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Medical records are stored securely and access is restricted to authorized veterinary staff only.
6. Your Rights
You have the right to: access your personal information and pet health records, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), withdraw consent for marketing communications, and lodge a complaint with the Macau data protection authority.
7. Data Retention
We retain your personal and pet health information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable veterinary and medical record-keeping laws in Macau. Typically, medical records are retained for a minimum of 7 years after the last visit.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
For questions about this Privacy Policy or your data, please contact us at privacy@royalveterinarycenter.com